Technical Application Specialist | ㆍProvide technical support for Thermo Fisher Scientific product lines and services by answering customer technical inquiries (Inquiry, product selection, troubleshooting and complaint) received via telephone, email or web chat ㆍAssist the sales team and the channel sales team by providing technical support ㆍAccurately record pertinent information from customer contacts in Customer Relationship Management system ㆍSummarize trends and technology as technical tips, FAQ’s and troubleshooting guides ㆍPresent technical updates to colleagues and contribute to department meetings ㆍPresent technical and product information at trade shows ㆍParticipate in additional special team or individual projects ㆍMay be required to perform other related duties as required ㆍMay be required to travel to customer or company sites, locally, interstate and occasionally overseas ㆍSupport and deliver compliant communication and documentation procedures associated with regulated products as required by Korean regulatory authorities, for example the Live and Modified Organism requirements. | [Experience and Education] ㆍMaster’s degree in molecular biology or similar field ㆍ3+ years of laboratory and company experience in molecular biology techniques required ㆍExperience in a broad range of genetic analysis techniques including protein purification, protein desalting, protein expression and detection (protein prep kits, western blotting, desalting, mass analysis, etc.) [Essential Skills] ㆍExperience in interacting with Regulatory Organizations and in supplying compliant documentation, conducting audits, maintaining records and monitoring changes in legislative changes. ㆍMeticulous attention to detail ㆍExcellent problem-solving abilities ㆍAbility to effectively communicate, both orally and in writing, to customers and colleagues ㆍAbility to plan, execute and analyze complex project data ㆍAbility to quickly learn large amounts of new, complex technical information ㆍAbility to manage multiple priorities and work to deadlines ㆍHave a positive attitude |
