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Technical Application Specialist

¤ýProvide technical support for Thermo Fisher Scientific product lines and services by answering customer technical inquiries (Inquiry, product selection, troubleshooting and complaint) received via telephone, email or web chat

¤ýAssist the sales team and the channel sales team by providing technical support

¤ýAccurately record pertinent information from customer contacts in Customer Relationship Management system

¤ýSummarize trends and technology as technical tips, FAQ¡¯s and troubleshooting guides

¤ýPresent technical updates to colleagues and contribute to department meetings

¤ýPresent technical and product information at trade shows

¤ýParticipate in additional special team or individual projects

¤ýMay be required to perform other related duties as required

¤ýMay be required to travel to customer or company sites, locally, interstate and occasionally overseas

¤ýSupport and deliver compliant communication and documentation procedures associated with regulated products as required by Korean regulatory authorities, for example the Live and Modified Organism requirements.

[Experience and Education]

 

¤ýMaster¡¯s degree in molecular biology or similar field

¤ý3+ years of laboratory and company experience in molecular biology techniques required

¤ýExperience in a broad range of genetic analysis techniques including protein purification, protein desalting, protein expression and detection (protein prep kits, western blotting, desalting, mass analysis, etc.)

 

[Essential Skills]

¤ýExperience in interacting with Regulatory Organizations and in supplying compliant documentation, conducting audits, maintaining records and monitoring changes in legislative changes.

¤ýMeticulous attention to detail

¤ýExcellent problem-solving abilities

¤ýAbility to effectively communicate, both orally and in writing, to customers and colleagues

¤ýAbility to plan, execute and analyze complex project data

¤ýAbility to quickly learn large amounts of new, complex technical information

¤ýAbility to manage multiple priorities and work to deadlines

¤ýHave a positive attitude

 

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